All promotional products and custom apparel are shipped via standard ground service once production is competed. If you have a preferred shipping method, or would like to request faster shipping, please indicate your desired service at the time of your purchase.

CM Design orders will usually ship from Ottawa or Toronto but some orders and samples may ship from other production/supplier warehouse locations depending on available stock and the printing service required. Shipping times and cost will vary depending on your location. We reserve the right to use a faster shipping service to meet your target delivery, date if necessary. Please note, we do not ship to PO Boxes.

Providing an address with an error will result in the shipment being returned to CM Design. The customer will be responsible for expenses related to shipping to the correct address.

Please notify us within one business day of receiving the goods if there are any damages to your order. CM Design cannot be held responsible for damages cause in transit. All claims will be reviewed, and it will be the sole discretion of CM Design, to determine responsibility for damages. If it is determined that CM Design caused the damage, liability will be limited to replacement the goods supplied and will not exceed those costs in any circumstance. No additional cost or loss will be covered by CM Design.

Please note: We do not accept returns for customized items unless there is a manufacture’s defect. To learn more, please view our return policy.

If you have any questions about our shipping policy; please email CM Design.